help.chat-api.com

Price and payment procedure for the WhatsApp Business API from the Chat API

We will analyze how and for what you pay for the connected WhatsApp Business API as openly and informatively as possible.

What we charge money for:

- Monthly subscription fee for number hosting;

- Payments for open dialogues with clients.

What we don't take money for:

- for the very fact of connecting the number to the WhatsApp Business API;

- for help in getting the WhatsApp green tick;

Hosting a connected WhatsApp Business API number costs 39$ per month. If you pay for a number immediately for a year, then the price for a month drops to 30 dollars. When connecting from 5 numbers, the price per instance drops to $ 30. If at the same time you pay them for another year, then individual conditions will be agreed upon for you.

The cost of opening dialogues with clients (mailing)

Dialogues with clients are paid after the start of communication (opening of the dialogue), and all subsequent messages within 24 hours, counting from the first message of the client, are complimentary. Dialogues can be divided into business-initiated and customer-initiated, while they differ in price.

info
You can find out the cost of opening dialogs in your region by following this link.

More information about the dialog system can be found here. To open a dialogue from the business side, you need to use template messages, more about this here.

info

At the same time, if you have a medium or small business, you shall not worry about large bills. Each WhatsApp Business API account receives 1000 free dialogues at the beginning of each month. Instagram Facebook or Instagram ads are free of charge for every first click-through to your WhatsApp number.

Calculation procedure and guarantees

The number hosting works in a subscription format, that is, to connect WhatsApp Business API, you need to subscribe through your personal Chat API account. An amount equal to the selected tariff plan will be debited from your card, the subsequent transaction will occur exactly one month after the subscription. If for some reason we are unable to withdraw funds, then the operation of the number is suspended. Also, you will not be able to connect a new number if you have unpaid bills for the old one.

Features of payment for open dialogues (mailings) - a system of threshold write-offs

Suppose the number of open dialogues exceeded one thousand in the communication process, and their cost went beyond $ 30. In that case, this amount is debited from your account even before the beginning of the next billing month. If you have made a $29 mailing list in a month (you have not crossed the $30 milestone), the money will be debited from the account at the beginning of the following month.

In other words, if you send out messages for more than $ 30 within a month, you overcome a certain threshold, then funds are debited when this threshold is crossed.

info
We keep internal records, and also receive reports at the beginning of each month from Meta on the number of paid open dialogues. Therefore, if you have any questions about the fairness of debiting funds, then write to our support, we will definitely figure everything out and refund your money if an inaccuracy is found.
 
 

If funds cannot be debited for some reason (for example, insufficient funds), then we suspend the operation of the number until the circumstances are clarified.

The procedure for deleting a number and canceling a subscription

If you cancel your subscription, we reserve the cost of a whole month, the number is deleted instantly, and you can use it again in regular WhatsApp applications.

The situation changes somewhat if, when working with a number, you have used more than 1000 accessiblee dialogs per month and you have an account for them; in this case, if you cancel your subscription, you will be able to delete the number only 30 days after paying for the last paid dialog. Also, additional funds equal to the monthly payment for hosting the number will be debited from your card. This is due to the bills from WhatsApp to your number, which we will pay with these funds after the cancellation of the subscription and the subsequent deletion of your number.

If you cancel your subscription or there are not enough funds on the card, the number is blocked until the circumstances are clarified.

Write to us if you have any questions about working with WhatsApp Business API , we will be happy to help you. You can find out all the latest news on the work of the service in our telegram channel.

 



Was this article helpful?

Your opinion will be used to improve the content of the article

The Most Multifunctional WhatsApp API Provider

Chat API has been operating since 2015 and is one of the first and largest providers in Eastern Europe.

Here are some curious and important figures:

  • We have tremendous expertise in docker container management at scale with an SLA of 99.5+%;
  • Chat API involves in its work more than 200 servers, with the ability to quickly connect another 100;
  • 3200 cores and 25 terabytes of RAM;
  • 200+ WhatsApp methods and features that keep adding;
  • Highload system, Up Time servers 99.9%;
  • Support 24\7;
Get access to the WhatsApp API