Why is the messengers instance not loading?
To connect to the messengers API, these materials can help you.
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First of all, it is worth taking a number of preventive actions in order to eliminate or identify the cause of the malfunction.
1 - Check if the phone has a stable connection to the network. Very often it happens that due to unstable communication problems arise.
2 - Check the phone's charge level. A low charge level can also lead to malfunctions.
3 - Check if the messengers application has gone into the background.
4 - Check if messengers Web is open on other devices.
If you have checked all of the above items, but the instance has not loaded, then write to the Support Service, we will definitely help you. Do not forget to include your instance number for early assistance.
Vkontakte: Chat API - Tech. support