How can I switch from the current partner of WhatsApp Business API to ChatAPI, while keeping the number?

If you are wondering whether it is possible to change the integrator of WhatsApp Business API or BSP (Business Solution Provider) and enter into cooperation with a new partner, while retaining the number and its privileges, then we will encourage you – this is more than possible.

A little history

Initially, since the introduction of the WhatsApp Business API on the market, a simple transition between Facebook partners who provided access to the WhatsApp Business API was impossible. The breakup of the relationship ended with the loss of the number and all related achievements (for example, the rating of the number or high-quality message templates). It is worth paying tribute to Facebook, they realized the unfairness of the situation much faster and therefore, starting from July 2021, users can change their BSP partner, finding more profitable and interesting options at the same time.

What can be transferred, and what will be lost when the number emigrates?

When you emigrate, you will save the number:

1 - The number itself;
2 - Rating of the room;
3-Limit of sent messages;
4 - A green check mark and the status of the official business account (if you had one);
5 – Display name or company display name;
6 – The highest-rated message templates.

You will lose:

1 – Low-rated message templates and template drafts;
2 – The history of messages and chats.

How is emigration going?

To begin with, a small checklist. To proceed, you will need:

1 – Facebook Business Manager ID. You can find it in the "Business info" section of Facebook Business Manager;
2-Facebook Business Manager Administrator Access Rights;
3-Verified company profile in Facebook Business Manager;
4-Access to the number and the ability to verify it using an incoming call or SMS;
5-Confirmation from the previous partner of WhatsApp Business API that they canceled the 2-factor verification of your account.  

Let's focus in more detail on the 5th point. A 2-factor verification is established for each number that is registered with a Facebook partner. Remember, when you registered with your old partner, a PIN code was sent to your number, which confirmed that you had registered and established additional protection for your account. To switch to another WhatsApp Business API partner, this protection must be removed and only the current API provider can do this. Contact him and make sure that he canceled the 2-factor verification.

It is worth mentioning here that according to the rules and regulations of Facebook, no one can and should in any way interfere with or slow down the process of transition from BSP to BSP. If this happens, please contact us immediately.

By the way, if you are coming to us from another API integrator, which is also a partner of 360 Dialog, then it is not necessary to request the cancellation of 2-factor verification.

After the completion of the preparatory stage, a special registration form will be sent to you. Fill it out and the emigration of the number will be completed. You can find the form in your personal account or request it from our support service.

Migrating accounts

A few words about the migration of accounts and possible debts. Messages sent before the transfer are debited from the previous partner. Messages sent after the migration are debited from the new WhatsApp Business API of the partner. Messages sent at the time of the transition and not delivered before the transfer are still debited from the original partner.

The original article.

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